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- If you're not receiving emails from Swansea Council Benefits in your email account be sure to check your email's spam folder, junk folder, social tab, and promotional tab. Email providers sometimes route emails from new sources to these folders.
- Check with your email provider to ensure emails from txn.mail.rewardgateway.net aren't blocked. If you are using your work email address to access Swansea Council Benefits this would most likely be your IT team.
- Allow enough time for your email to be delivered before requesting it again. It may sometimes take slightly longer depending on the security settings on your email provider.
